Delivery and Return
At Jack Jacpkson, we are committed to providing you with a seamless shopping experience. This Delivery and Return Policy outlines the terms and conditions related to the shipping, delivery, and return of products purchased from our website, jackjacpkson.com (the “Site”). By placing an order with us, you agree to the terms outlined in this policy. If you have any questions, please contact us at [email protected].
1. Shipping and Delivery
A. Shipping Locations
We currently ship to the following regions:
- United States
- Canada
- United Kingdom
- Australia
- European Union countries
If you are unsure whether we ship to your location, please contact our support team at [email protected].
B. Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders or if there are any delays due to unforeseen circumstances, we will notify you via email.
C. Shipping Methods and Costs
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 (free on orders over $50) |
| Expedited Shipping | 2–3 business days | $12.99 |
| Overnight Shipping | 1 business day | $24.99 |
- Shipping charges are calculated at checkout based on the shipping method and destination.
- Free standard shipping applies to orders over $50 (after discounts and before taxes).
- We are not responsible for delays caused by carriers, customs, or natural disasters.
D. International Shipping
- International shipping times may vary depending on the destination country and customs processing times.
- Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
- Jack Jacpkson is not responsible for any additional charges imposed by customs authorities.
E. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
- If you do not receive a tracking number within 3 business days, please contact us at [email protected].
- Tracking information may take up to 24 hours to update.
2. Returns and Exchanges
A. Return Eligibility
We want you to love your purchase. If you are not satisfied with your order, you may return or exchange items under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- For hygiene reasons, Sports Bras and Tank Tops cannot be returned if they have been worn or if the original packaging has been damaged.
- Clearance and sale items are final sale and cannot be returned or exchanged unless they are defective.
B. How to Initiate a Return or Exchange
To initiate a return or exchange:
- Contact our support team at [email protected] with your order number and reason for the return.
- We will provide you with a return authorization number and instructions on how to return the item.
- Pack the item securely in its original packaging, and include a copy of the packing slip.
- Drop off the package at your preferred shipping carrier.
C. Return Shipping Costs
- Return shipping is free for orders within the United States.
- International customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
D. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- If your refund is delayed, please check with your bank or credit card provider, as processing times may vary.
E. Exchanges
If you need a different size, color, or product:
- Contact our support team at [email protected] to confirm availability.
- We will process the exchange once we receive and inspect the returned item.
- If the requested item is out of stock, we will issue a refund or store credit based on your preference.
F. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery at [email protected] with photos and a description of the issue.
- We will replace the item at no additional cost or issue a full refund.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Worn or washed items
- Items without original tags and packaging
- Clearance or sale items (unless defective)
- Gift cards
4. Order Cancellations
- Orders can be canceled within 24 hours of purchase if they have not yet been processed for shipping.
- Once an order has been processed or shipped, it cannot be canceled.
- If you wish to cancel an order after it has been processed, you may return the item following our return policy.
5. Lost or Stolen Packages
- Jack Jacpkson is not responsible for lost or stolen packages after they have been marked as “delivered” by the carrier.
- If you believe your package was stolen, please file a claim with the shipping carrier.
- Contact us at [email protected] if you need further assistance.
6. Changes to This Policy
We reserve the right to update or modify this Delivery and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy regularly.
7. Contact Information
If you have any questions or need assistance, please contact us:
- Email: [email protected]
- Website: www.jackjacpkson.com
By placing an order with Jack Jacpkson, you acknowledge that you have read, understood, and agreed to this Delivery and Return Policy. Thank you for shopping with us!